Upsell Items are shown on the booking page after the guest has selected their room or rooms.
The items can be used to show and allow booking of optional items and services or to add compulsory fee's like taxes and charges.
Up to 20 upsell items can be created per property.
If you allow "Multiple Room Bookings" the system will apply obligatory extras to all rooms and allow optional extras for all rooms.
Upsell Items can not be exported to OTAs. If required you can set them up directly in the channel. Also you need prices for each room. Price linking across rooms or properties will not work.
Upsell items of the following types can be created. The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded by adding the "Image Tag" from SETTINGS -> BOOKING ENGINE -> PICTURES.
The optional percentage is calculated and added to invoice when the item is selected.
The percentage value should be entered in the Amount field as a number, ie 10 = 10%
The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.
The Period value is not used for percentage items.
The obligatory type is like an optional type except it is added automatically to the booking and cannot be removed.
An example would be a cleaning charge or fee.
Per = Booking
The percentage is calculated on the room price plus all selected extras defined before this one. Extra items defined after this will not be included in the percentage calculation.
This could be used to add tax free items after the tax calculation.
Per = Room
The percentage is calculated on the room price only.
This fee will be applied to the booking page. It will not send to OTAs. Some OTAs allow to send cleaning fees. For information where to set this up see the channels help pages.
The obligatory percentage type is like the Optional Percentage type except it is always calculated and added to the booking and cannot be removed.
A common use of the obligatory percentage item is to add one or more sales taxes.
The setting Per Room means the value is calculated as a percentage of the room price and not other upsell items.
The setting Per Booking means the value is calculated as a percentage of the room price plus all selected items appearing before this one. See "Order of the Items" for more information.
The obligatory percentage tax type is like the Obligatory Percentage type except it that it will be added to the "Price" field and the "Tax" field in the "Charges and Payments" tab the booking.
If the tax only applies on the room and does not accumulate with other taxes set "per" = Room
Under "Period" upsell items can be set to be "Refundable". Refundable upsell items work like obligatory upsell items but are not sent to comparison sites like Trivago or Tripadvisor.
The Description can be entered in each language. The description can contain HTML tags to enhance the on screen display. These tags will not show in emails, rate description and invoice fields. You can add a picture which has been uploaded.
You can show an invoice sum for certain upsell items only, exclude upsell items from the total, or group specific items in reports.
To do this you use the status. You set the status field of the invoice item include a pipe symbol | between the description text and the status text. For example Description of item | Status.
Voucher code discount values can also be affected by the order upsell items are created. Voucher code discounts are not applied to any items from or after the first compulsory percentage item.
Upsell items can be enabled/disabled for individual Daily Prices or Fixed Prices. When a booking is made only those upsell items enabled for any price involved in the booking will be offered to the guest.
If you want to offer extras separate to the booking and manage and/or display availability through the system have a look here: Sell Extras like Activities or Car Rental
Example: A guest house offers an optional breakfast costing 10 per day. 19% VAT are included in the price for the breakfast.
Go to (SETTINGS) PROPERTIES->UPSELL ITEMS and add breakfast as an "Upsell Item" with the settings
Type = optional
Amount = 10
Per = person
Period = daily
Vat % = 19
Breakfast with Different VAT Rate than Lodging[editar]
Example: 7% VAT are included in the room price. The lodging offers breakfast as an extra. 19% VAT are included in the price for the breakfast. Additionally the lodging needs to charge 5% city tax on which 7% VAT applies
Go to (SETTINGS) PROPERTIES->BOOKING RULES and set "Vat Rate %" = 7
Go to (SETTINGS) PROPERTIES->UPSELL ITEMS and
1) add breakfast as an "Upsell Item" with "Vat %" = 19
2) add city tax as an obligarory % tax "Upsell Item"
To show VAT change your confirmations ( (SETTINGS) GUEST MANAGEMENT->CONFIRMATION MESSAGES) and invoice template ( (SETTINGS) GUEST MANAGEMENT->INVOICING) to use the template variable [INVOICETABLEVAT].
You use a property with a special setup to sell extras to guests that have already made a booking. They will need to enter their booking number when they make the booking so the owner can ‘group’ the bookings.
Preparations:
Adjustments for your property:
Add a Custom Question to your Booking page (SETTINGS) PROPERTIES > BOOKING QUESTIONS so a guest can enter the original booking id so you can link the bookings together.
1. Set up "Extras" property
Go to (SETTINGS) PROPERTIES and click on ADD NEW PROPERTY.
Click on EDIT and you will get to (SETTINGS) PROPERTIES -> DESCRIPTION. Enter the name (e.g. Extras – after booking) and the currency you accept. Set the "Type of Booking" to "Activity".
Go to (SETTINGS) PROPERTIES-> ROOMS ->SETUP
enter in “Name” the name of your extra (i.e. Welcome Hamper)
set the "Quantity" = the number you want to sell in advance, this can be based on the number of rooms per day (i.e. one hamper per unit)
set "Unit Allocation" = One per Booking
set Collect Number of Guests = No
Maximum Guest = 1
set "Maximum Stay" = Single Day Activity
enter "Accommodation Type" = Welcome Hamper
Enter in "Accommodation Type" what the guest books e.g. "Welcome Hamper”
Repeat (1) above for the number of Extras you want to offer to your Guests.
Create individual Rooms/Units for each Extra you want to offer (e.g. different prices or types – Large Hamper, Gourmet Hamper, Champagne Hamper, Cooking course, Spa Day)
If you need to collect the number of guests for example Evening meals, you will need to setup the Room/unit slightly differently as you may allow your guests to book per person/adult/child
Go to (SETTINGS) PROPERTIES > ROOMS > SETUP
enter “Name” – the name of your extra (i.e. Welcome Dinner)
set the "Quantity" = the number you want to sell in advance, number of guests
set "Unit Allocation" = One per booking
set Collect Number of Guests = Yes
Maximum Guests = Number of guests per booking
Maximum Adults = Number of Adults per booking, should be the same as the ROOM types you have (may need to be higher if you have a mix of room types)
Maximum Children= Number of children if you offer different prices for Adult/Child meals
set "Maximum Stay" = Single Day Activity
enter "Accommodation Type" = Welcome Meal
Go to (SETTINGS) BOOKING ENGINE > PROPERTY BOOKING PAGE > DEVELOPERS and exchange all phrases which refer to accommodation. Enter for example the following in "Custom Text"
Check in|Purchase Date
Book Multiple|Buy Multiple
Book|Buy
Guest|Hamper
Guests|Hamper
Click to Book Now|Click to Buy Now
Confirm Booking|Buy Now
Guest Details|Details
Click here to make another booking|Click here to make another purchase
Click here to make another booking|Click here to make another purchase
2. Set prices for your Extras
For Single items, like Welcome Hamper etc, Daily Prices will work as you are likely to be selling 1 item per booking.
3. Further settings
Go to (SETTINGS) PROPERTIES-> BOOKING QUESTIONS > CUSTOM QUESTION add a question – Please enter your Accommodation Booking id, set = Obiligatory
Go to (SETTINGS) PROPERTIES->PAYMENT COLLECTION and set up payment collection or use payment requests.
Go to (SETTINGS) GUEST MANAGEMENT -> CONFIRMATION MESSAGES and customise the confirmation message for the "Extras" property.
We suggest at least delete everything from the default that refers to accommodation. Ensure you have the details of the Custom Question (Original Accommodation Booking id) so that you and the guest have reference to the original booking. (you will need this to ‘group’ the extras to the original booking id.
You may want to create a new Property for each Extra that you offer to your guests, for example, Food, Experiences, Travel (pickups)
4. Optional
If you want to offer options to your Guests to select prior to their arrival, for example if you offer Evening meals and you would like you guests to select the number of each dish with their booking, then you should add UPSELL items that will show on the guest booking page.
Go to (SETTINGS) BOOKING ENGINE > UPSELL ITEMS
Create an Upsell item for each item
Type = Optional
Description = Roast Chicken dinner (for example)
Amount = 0
Per = Booking
Period =Daily
VAT % = 0
Then go to your Fixed Prices (Upsell tab) Daily Price (Upsell items) for this Extra (Evening Meals), then tick the items that should be shown for these items.
Manage extras and bookings
We suggest that the original booking is your Master, then open the Extras Booking, go to “Detail” tab and copy the value in your Custom Question – Original booking id
In another window, paste the booking id into the Booking Search box (top right of most pages), click on the booking and then go to the Invoice Tab, scroll down to ‘Add New Booking to Group’ enter the Booking id of the Extras Booking, and click enter, this will create a ‘group booking’ and add the extra to the "Invoice" tab of the booking.
Set up an Auto Action to confirm to the Guest their ‘Extras’ has been received and linked to their Accommodation booking, using the Booking ids from both bookings in the email.
Setup an Auto Action to send Payment Request if you have not collected payment at the time of the booking.
Add two different tax %, but both calculated on the base price.[editar]
Example:
Base price 100
Tax 1 = 5% = 5
Tax 2 = 9.975% = 9.975
Expected result will be: 114.975
If you already added 5% tax and do not want this applied for the second tax, you can reduce the second one by 5%.
i.e. 9.975 would be charged at 9.5% of the balance including the 5% tax to be the same as 9.975% on the amount without the first tax.
Upsell item 1
Type: obligatory % tax
Amount: 5.0
per: booking
period: one time
Description: Tax 1
Upsell item 2
Type: obligatory % tax
Amount: 9.5
per: booking
period: one time
Description: Tax 2
Another alternative is to combine the two taxes into one amount and charge 14.975%
An obligatory tax is applied to all bookings, except for business travelers, for whom this tax does not apply.[editar]
Go to CONFIGURATION-> BOOKING ENGINE-> UPSELLING and add the tax as an "Upsell" item with the following settings:
Type: Obligatory
Description: Tax (if using multiple languages, enter the description in all languages)
Amount: 1.5
Per: Booking
Period: One-time
VAT %: If VAT is included, enter the corresponding VAT rate
Then, create a obligatory upsell for the tax, and then a second upsell titled "I am a business traveler" with the same values, but negative, to subtract the tax again.
